Frequently Asked Questions
How long will my order take to ship?
Laser cut orders typically ship out 3-5 business days. Clothing items typically ship in 2 days per item ordered (ex. 2 pants will ship in 4 days). Since many of the items are customized, each product is made specially for you. See individual 3D printed product pages for up to date shipping times.
Does the engraved wood have a smell?
Our wood products may have a slight "campfire" smell since these are laser engraved. We take the time to clean each piece to remove most (if not all) of the campfire smell. If you receive an item that has a slight smell, it will dissipate within a couple of days. Some customers have even said they love the smell of freshly engraved wood!
How do I care for my cutting board?
- Hand-wash with hot, soapy water
- Dry thoroughly with a towel
- Do not soak in water or place in dishwasher
- Regularly apply food-safe mineral oil to keep board from drying out
Do you accept returns?
We do not accept returns. All sales are final. However, if you have an issue with an order, please do not hesitate to contact us via e-mail at hello@rycodesigns.com or through the "Contact Us" link on our website.
Can you make a custom design?
Yes! We love working with clients to come up with perfect designs for your specific needs. Please e-mail us at hello@rycodesigns.com and we can discuss your ideas and let you know how we can make it happen.